Terms and conditions

These are the terms and conditions by which Mike Silkstone Sports Massage Therapy provides a sports massage service to you.

 

Accepting these terms and conditions

Starting or continuing therapy with us requires that you have read and agreed to these terms and conditions.

 

Red flags and diagnosis

You must understand that massage therapists cannot diagnose any medical conditions, illnesses, diseases or any other medical or physical disorder as we are not medically trained. All red flag concerns will be referred to a medical professional. We reserve the right to refuse treatment. It is not our responsibility to ensure you follow our referral advice.

If you are in any doubt about the severity of your symptoms or our ability to help you manage them, please contact a medical professional.

Liability

Mike Silkstone Sports Massage Therapy will not be liable for any damage that may be caused as a result of your failure to disclose medical details that may make treatment inappropriate. Mike Silkstone Sports Massage Therapy will not be liable for any muscle soreness, discoloration of the skin or bruising following a sports massage treatment, as these can be expected.

About Sports Massage

Massage is a treatment which aims to relax, revive and heal the body. Using hands-on movements and manipulation of the soft tissues and muscles in the body, massage therapy works to promote healing and enhance a person’s overall well-being. 

Our service does not offer to or suggest we can completely resolve symptoms. As a therapist it is not possible for us to guarantee results. We take this point seriously and aim to assist our clients towards positive change.

Our treatments, home care advice and exercise plans are based on our understanding of best practice, with the goal to help manage your symptoms. As a professional therapist we try to keep up to date with the latest advancements in massage application. We will always be willing to change our treatment philosophy based on new improvements in research.

We do not offer any money back guarantee with our services. We will refer you to another practitioner if we belive your symptoms can't be managed within our scope of practice.

Payment and cancellation policy

You must pay for each treatment session in advance and in full. You must agree to our 24 hour cancellation policy. If you cancel within the 24 hour period, you will not receive a refund.

If you are late to an appointment, it will result in a shorter session and will still be charged at the full amount. If you miss an appointment, you will not recieve a refund.

Location of sessions

Therapy sessions are in your own home or workplace. If the therapist is running late you will be contacted by phone.

If the session has to be cancelled by the therapist, you will be refunded the full amount.

Contact methods

You agree to our contacting you via email or text message. If you prefer contact only by phone, please contact us by phone.

Appointment confirmation

We will send you an email to confirm your appointment using the details you have provided. If you entered your email address incorrectly then you will not receive this email confirmation. When booking your appointment, you also have the option to receive a reminder text message 24 hours before your appointment. By signing up to the member login, you will be able to book, reschedule and cancel your appointments.

Appointment payment

Payment must be made at the time of booking your appointment, by card payment or PayPal.

Appointment setup

In the first 10 minutes of your appointment, Mike Silkstone Sports Massage Therapy will set up the treatment area. We need enough space for a massage couch with surrounding space for the therapist to work. Then we deliver the treatment for 45 minutes. Finally, we take 5 minutes to pack up.

Duration of treatments

The initial consultation and first treatment is 60 minutes. Follow up treatments are usually 45 minutes.

Medical History

You must provide Mike Silkstone Sports Massage Therapy with correct information about your medical history and update us if it changes during your treatment program. During your initial consultation, you will fill out a consultation form including all previous medical history and we ask for your written consent to receive treatment.

Mike Silkstone Sports Massage Therapy is unable to offer treatments during pregnancy although we will recommend another practitioner who will be able to help. 

Course of treatment

There is no specific length of treatment program. Each patient is treated individually. We do not enlist people on long term treatment programs. We will review progress with you and evaluate your improvement before the start of each follow-up treatment. If we feel your needs are beyond our scope of practice, we reserve the right to terminate our contract or refer you to a specialist practitioner. We will discuss this with you during treatment.

Online account

By signing up to our members login you can view your upcoming bookings as well as your booking history. You can also book treatments, reschedule or cancel any appointments.

Enquiries or complaints

If you have any enquiries or complaints email: info@mssportsmassage.co.uk

Privacy policy

Effective: 14 June 2020

Our privacy policy explains how we receive, collect, use, share and protect your personal information. If we update this policy we will republish it on our website. Changes take effect immediately on publication. If we make material changes to this policy, Mike Silkstone Sports Massage Therapy will notify you that it has been updated, so that you are aware of the changes.

When you conduct a transaction on this website, as part of the process, Mike Silkstone Sports Massage Therapy collects non-personal and personal information you give this site.

Mike Silkstone Sports Massage Therapy collects such non-personal and personal Information for the following purposes:

  1. To provide and operate our services

  2. To provide our users with ongoing customer assistance and technical support

  3. To be able to contact our visitors and users with general or personalised service-related notices and promotional messages

  4. To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we or our business partners may use to provide and improve our respective services

  5. To comply with any applicable laws and regulations.

Personal data we collect from our website

The personal data we collect from you differs depending on the different functions of the website you use. 

Email subscription form

  • Email 

  • First Name

  • Last Name

Booking form

  • First Name

  • Last Name

  • Email

  • Mobile Number

  • Address and post code

  • Information on getting to your location

  • Date and Time of appointment

Contact Me form

  • First Name

  • Last Name

  • Email

  • Any message you write to us

Membes Login

  • First Name

  • Last Name

  • Email

  • Password

  • Mobile Number

Purposes for the collection and the processing of the data from this website

We collect your personal data to:

  • be able to provide you with our services

  • identify the user of our services.

 

We process this data on the grounds of our legitimate interest to use your personal data as a client of our services to improve our service quality and to prevent attempts of fraud (for example, unauthorised access to your member account) or other crimes.

 

We process your personal data on the grounds of your consent, when you have chosen to provide us with this data, as this consent is expressed through your actions when entering your data in our system.

Personal data we collect during treatment sessions

During initial consultation and follow-up sessions, we ask questions about your medical history, personal life and activities, and any previous or other ongoing treatments.

Purposes for the collection and the processing of the data from treatment sessions

The collection and processing of this data is necessary for the perfomance of our treatments. The data helps us understand your current health, identify red flags and to enable us to treat you using our protocols. If you fail to provide such data you may not be able to use our services.

 

We provide you the opportunity to give us any additional history information as it comes up. While the provision of this data is completely voluntary, any information you give us will aid our ability to treat you. This data will be used to supplement the information in our records and help us adapt out treatment recommendations.

How your data is stored

Mike Silkstone Sports Massage Therapy is hosted on the Wix.com platform. Wix.com provides Mike Silkstone Sports Massage Therapy with the online platform that allows us to sell our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by Mike Silkstone Sports Massage Therapy adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by Mike Silkstone Sports Massage Therapy and its service providers.

Mike Silkstone Sports Massage Therapy email system retains your email address on our computer. This computer is under password protection whenever it is not in use. 

We collect your personal data and medical history on our consultation form. The consultation form is scanned and stored on an external strorage device which is password protected. This is then kept in a locked cabinet when unattended.

We record notes about all treatment sessions. This includes subjective and objective assessments, treatment applied, responses to treatment and home care advice and exercises. These session notes are recorded and stored on an external storage device, which is password protected. These session notes are completed within 24 hours of the session.

How long we store your personal data

We store your personal data for the length of your treatment from Mike Silkstone Sports Massage Therapy and for 7 years after your last treatment.

Sharing your personal data

Your data will only be shared on your request or in a referral process in which we will obtain your prior consent.

 

We do not sell, trade or otherwise transfer personally identifiable information. We do however pass information anonymously regarding your IP address through our cookies to Facebook and Google for website performance analytics and remarking.

Occasionally, at our discretion, we may include or offer third party products or services through our website. These third party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Third party cookies

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

Mike Silkstone Sports Massage Therapy uses cookies for many important reasons, such as:

  • To provide a great experience for our visitors and customers.

  • To identify our registered members (users who registered to our site).

  • To monitor and analyse the performance, operation and effectiveness of Wix's platform.

  • To ensure our platform is secure and safe to use. 

If you don’t want us to process your data anymore, please contact us at info@mssportsmassage.co.uk.

Google Analytics and Facebook Pixels

We use Google Analytics and Facebook Pixels to collect and analyse data about visitors to this site. We use this data to improve visitor experience and to help us make our site better and attract more visitors.

These analytics record the website the visitor came from to get to this site, the kind of computer they are using, the visitor's general location, where the visitor clicked on the site and how long they stayed for.

In using Google Analytics we are bound by Google Analytics terms of service. You can opt out of Google's advertising tracking cookie or use a browser plugin to opt out of all Google Analytics tracking software.

Children Online Privacy Protection Act (COPPA)

We do not specifically market to children under 16.

Your rights under GDPR

Under the General Date Protection Regulation you are entitled to the following rights:

Right to access

This is the right to obtain from Mike Silkstone Sports Massage Therapy confirmation as to whether or not your personal data is being processed. Where that is the case, access to the personal data as well as the purposes of the processing, the categories of personal data concerned, the recipients or categories of recipient to whom the personal data have been or will be disclosed.

Right to rectification

This is the right to obtain from Mike Silkstone Sports Massage Therapy without undue delay the correction of inaccurate personal data that concerns you.

Right to erasure

This is the right to obtain from Mike Silkstone Sports Massage Therapy the erasure of your personal data without undue delay. Mike Silkstone Sports Massage Therapy will have the obligation to erase this personal data without undue delay where certain conditions under the GDPR are met. This right may be extended to the 'right to be forgotten' which will apply if Mike Silkstone Sports Massage Therapy has made some of your personal data public.

 

Right to restriction of processing

This is the right to obtain from Mike Silkstone Sports Massage Therapy restriction of processing where certain conditions are met.

 

Right to data portability

This is the right to receive the personal data that concerns you, which you have provided to Mike Silkstone Sports Massage Therapy, in a structured commonly used and machine readable format and have the right to transmit this data to another controller.

 

Right to objection

This is the right to object, on grounds related to your particular situation, at any time to processing of personal data that concerns you which is based on public interest or legitimate interest including profiling based on those provisions.

 

Right to withdraw your consent for processing

This is the right to withdraw your consent for the processing of your data, without this affecting the lawfulness of processing based on consent before its withdrawal.

 

Right to lodge a complaint

This is the right to lodge a complaint relating to the collection or the processing of your personal data with the relevant supervisory authority.

If you would like to: access, correct, amend or delete any personal information we have about you, please contact us at info@mssportsmassage.co.uk.

 
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111 Turner Road

Colchester

Essex

CO4 5XW

MSSportsMassage ©2020